1. Cancellation of Order before Dispatch of Products by SCULPTURE TRADING PVT. LTD.

1. SCULPTURE TRADING PVT. LTD. hereby informs User that User’s receipt of an electronic or other form of order confirmation does not signify SCULPTURE TRADING PVT. LTD.’s acceptance of User’s order, nor does it constitute confirmation of SCULPTURE TRADING PVT. LTD.’s offer to sell. SCULPTURE TRADING PVT. LTD. reserves the right at any time after receipt of User’s order to accept or decline User’s order for any reason. SCULPTURE TRADING PVT. LTD. further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by SCULPTURE TRADING PVT. LTD. upon shipment of products or performance of services that User has ordered as indicated by SCULPTURE TRADING PVT. LTD.’s servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. SCULPTURE TRADING PVT. LTD. may require additional verifications or information before accepting any order.
2. SCULPTURE TRADING PVT. LTD. shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. SCULPTURE TRADING PVT. LTD. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User’s credit/ debit/ cash card charged / payment received. If User’s credit/ debit/ cash card has already been charged or payment received for the purchase and User’s order is cancelled, SCULPTURE TRADING PVT. LTD. shall immediately issue a credit to User’s credit/ debit/ cash card account for the amount of the charge.
3. User shall be entitled to cancel an order of any Product, booked on the Website, by logging in Website and placing a “Cancel Order” request.
4. “Cancel Order” can be placed any-time after booking of order but before status of order changes into “handed over to courier” on the Website.

• Return Policy

1. All Products purchased from the Website enjoy seven (7) days Return Policy.

1. Any Product, purchased from the Website, can be returned to SCULPTURE TRADING PVT. LTD. within fifteen (7) days of delivery of the same to User by logging to www.eshopy.in and using “Cancel Order” request.
2. Any Product purchased from the Website can be returned to SCULPTURE TRADING PVT. LTD. only if the Product supplied by SCULPTURE TRADING PVT. LTD. is damaged, defective or the Product received is different from the Product that was ordered.
3. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
4. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate SCULPTURE TRADING PVT. LTD.’s Customer Care by sending mail to support@eshopy.in giving details of order and details about such damage and/or defect and/ or difference and SCULPTURE TRADING PVT. LTD. shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by SCULPTURE TRADING PVT. LTD. in the unlikely event of SCULPTURE TRADING PVT. LTD. being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.
5. In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, SCULPTURE TRADING PVT. LTD. will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by SCULPTURE TRADING PVT. LTD.’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with SCULPTURE TRADING PVT. LTD. in this regard.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.

• Exchange / Replacement for Home Delivery

1. In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than seven (7) days from the date of delivery of the Product (which do not require any demo/installation) or seven (7)days from date of demo/installation (if manufacturing/working defect is discovered at the time of demo/installation for those Products which require demo/installation), by placing ‘Exchange’/ ‘Replacement Request’ on the Website. In case any free item delivered to User is found defective then SCULPTURE TRADING PVT. LTD. shall arrange the replacement of the Free Item only and the main Product shall not be replaced.
2. In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then SCULPTURE TRADING PVT. LTD. will arrange pick up of the Product to be exchanged/ replaced. However, User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by SCULPTURE TRADING PVT. LTD. Customer care.
3. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.
4. In case User opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.

The User will be bound by the return policy of SCULPTURE TRADING PVT. LTD. and shall not hold SCULPTURE TRADING PVT. LTD. liable for any loss that she/ he may incur due to cancellation of the order.

No Warranty for Freebies

Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.

It is expressly provided that if any Products are not available with SCULPTURE TRADING PVT. LTD. for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of SCULPTURE TRADING PVT. LTD. as set out herein.

The aforesaid terms and conditions in respect to exchange/replacement by SCULPTURE TRADING PVT. LTD. shall be referred to “Exchange Policy“.